Mục lục
Dưới đây là mẫu Luận Văn Sự hài lòng của phụ huynh về trung tâm Anh ngữ, dành gửi đến các bạn học viên chuyên ngành ngôn ngữ anh, và các bạn học viên ngành khác đã và đang thực tập tại trung tâm Anh ngữ. Luận Văn Tốt hy vọng mẫu nhật ký dưới đây sẽ là một nền tảng bổ ích giúp các bạn hoàn thành tốt bài luận văn thạc sĩ của mình.
Nếu có bất kỳ khó khăn gì trong quá trình viết bài, hãy liên hệ ngay với Dịch vụ viết thuê luận văn thạc sĩ của Luận Văn Tốt, hãy nhắn tin zalo để được hỗ trợ nhé.
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INTRODUCTION trung tâm Anh ngữ CAE Leaders
World economic integration is on the rise, it is expected that in the next few years, foreign investors will pay more attention to Vietnam – an extremely potential market and abundant human resources. To seize the opportunity, language development is imperative, because language is the tool that helps connect and connect with the whole world.
The importance of today’s language has been paid more attention to and equipped for children by their parents at an early age. They send their children to language centers to learn English. But the truth proves that very few parents grasp and choose the right method to learn English effectively for children to develop themselves in the era of international integration.
According to the statistics of the Department of Education and Training, in 2018, only Ho Chi Minh City, there were 694 foreign language & information technology centers and 395 branches of education institutions. Of these, nearly 90% of the centers teach foreign languages, mostly English, with the participation of nearly 4,500 teachers. This alarming number shows that English language centers are increasing massively and the demand for children to learn English is increasing sharply in the recent few years’ period.
During the internship at the CAE Leaders Language Center, at the sale consultant position, I am more understand those concern of parents. They want their kids to be able to communicate well in English from very early age. They think that learning early can help their children have better accent and English may become the second language of the kid. Consequently, the children are equipped with English skills even before they started to study other subjects.
Understand those demand, CAE Leaders Language Center was established and bringing a new teaching method for children in Ho Chi Minh city. CAE Leaders Language Center uses the LSW (Listening – Speaking – Writing) method in teaching. This method is not very popular and this created a unique characteristic for the Center. With the aim of making kids to imitate the native American accent and communicate like a native speaker. I was very interested in this teaching method and I decided to research on “Satisfaction of student’s parents on Communicative American English classes of CAE Leaders Language Center”.
1. Introduction to the CAE Leaders Language Center
CAE LEADERS is the first Vietnamese language school system in Vietnam that applies LSW (Listening – Speaking – Writing) method in teaching. CAE LEADERS is a place for 3 to 10 year olds. As a native child begins to learn to speak, CAE LEADERS teaches children as young as 3 years old with the aim of learning English as soon as possible, the easier it is to imitate the native American accent and communicate like a native speaker.
LSW (Listening – Speaking – Writing) method teaches children to LISTEN first, then SPEAK and then WRITE. The child’s ability to acquire English will not be governed by the written word as other methods or adult methods. The LSW method is a new teaching technique that helps to maximize the child’s ability to imitate, from which the native sounds come to the subconscious mind from the simplest native sounds. LSW is applied to the teaching method of CAE LEADERS communication center, which has been approved and recognized by Hancock International College, USA.
CAE LEADERS is a member of the ACCRAO education organization with the most famous universities in the world such as Harvard, Yale, MIT, Berkeley, Stanford, etc.
CAE Leaders was established in February, 2016. The first location of CAE Leaders Language Center is at no.511-513 Dien Bien Phu street, Ward 25, Binh Thanh District, Ho Chi Minh City. Until now, the CAE Leaders Language Center brand has total 11 branches in Ho Chi Minh city. The company has been grown very fast after only 3 years of operation.
Below are the 11 branches of CAE Leaders Language Center:
Branch 01: 511-513 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City
Branch 02: 675 Luy Ban Bich, P.Phu Thanh, Tan Phu District, Ho Chi Minh City
Branch 04: 50 Le Van Viet, P. Hiep Phu, District 9, TP. HCM
Branch 05: 366-A15-A16 Phan Van Tri, Ward 5, Go Vap District, Ho Chi Minh City
Branch 06: 386A Nguyen Thi Thap, P. Tan Quy, District 7, Ho Chi Minh City
Branch 07: 22 Tran Nao, Binh An Ward, District 2, TP. HCM
Branch 08: 307 An Duong Vuong, Ward 3, District 5, Ho Chi Minh City
Branch 09: 382 Vo Van Ngan, P. Binh Tho, Thu Duc District, TP. HCM
Branch 10: 292 Nguyen Duy Trinh, Binh Trung Tay Ward, District 2, TP. HCM
Branch 11: 843 Quang Trung, Ward 12, District Go Vap, TP. HCM
My internship and research was conducted at Branch 08: 307 An Duong Vuong, Ward 3, District 5, Ho Chi Minh City. I was an intern of the sale department – Consultant position.
The Sale Department is a team of young, dynamic, enthusiastic and motivated persons. The department consists of 3 Sale executive and the Sale consultant team of 6 persons. The daily work of department is researching for potential customers by variety channels; making customer’s visit to offer programs and services to prospective customers; consulting individual customers who come to the Center to register classes.
2. Details on assigned works during internship period
As a Consultant in the Sale Department, I was assigned tasks as follows:
– Translating documents
– Inputting customer’s data to the system
– Preparing meeting materials (Ex: print out PowerPoint for a new program discussion meeting, print other type of documents)
– Taking note and making report for meetings of the Department, then sending the meeting memorandum for all team members.
– Preparing new sale contract with customers
– Sending out an email contain the flyer of new promotion program of the Center to existing customers and potential customers (customer list was provided by a colleague, approved by the department head).
– Learning and observing colleague on how to make consultation session with visitors of the Center and how he can convince customers to buy learning program of our Center.
– Learning on how to find potential customers
– Making phone calls to customers to ask for the status of teachers and for contract renewal or introducing new programs of the Center.
– Working at consultant desk of the Center, I consulted customers, made introduction about our classes to customers and all other products that customers care about.
3. Purpose of the research topic
The research is aimed for:
– Evaluate the satisfaction level of Communicative American English classes of CAE Leaders Language Center.
– Proposing appropriate recommendations to improve parent satisfaction with Communicative American English classes
• The research questions:
– How customers are satisfied on Communicative American English classes of CAE Leaders Language Center?
– What can CAE Leaders Language Center do to improve their customer satisfaction on Communicative American English classes?
4. Report structure and methodology
This study was designed mainly in the form of quantitative research through questionnaires to collect information and was incorporated with qualitative research through in-depth interview with some customers and manager of the Center on customers’ satisfaction. As a result, research results will be higher compelling and reliable.
There are 100 questionnaires made by student parents and were collected to get the statistical data for analyzing.
With years of experience in managing and facing with customers at CAE Leaders, the manager gave me many practical information which helped us in explaining reasons be hide each measurement criteria. There are two interviews I made: before we collected the data from questionnaires and after having data from questionnaires.
– The 1st interview helped me in adding more measurement criteria and reviewing all questionnaire format. I got many goods ideas and have an initial picture of key measurement criteria as well as more understanding about the summer course’s details/ activities.
– In the 2nd interview, the Manager helped me explained the reasons for all feedback I got and gave me his ideas on why parents reacted on each question in the questionnaire.
ĐỀ CƯƠNG Sự hài lòng của phụ huynh về trung tâm Anh ngữ
ACKNOWLEDGMENT
SUPERVISOR’S REMARK
TABLE OF CONTENTS
INTRODUCTION
1. Introduction to the CAE Leaders Language Center
2. Details on assigned works during internship period
3. Purpose of the research topic
4. Report structure and methodology
CHAPTER 1: THEORICAL BACKGROUND
1.1. Customer and customer Satisfaction
1.1.1. Concepts of customers
1.1.2. Customer satisfaction
1.2. Importance of improving customer satisfaction
1.3. Factors affecting customer satisfaction of an English Center
1.3.1. Curriculum
1.3.2. Teachers
1.3.3. Facilities
1.3.4. Administration and Staff support
1.3.5. Complimentary activities
1.3.6. Study cost
CHAPTER 2: FINDINGS AND DISCUSSION
2.1. Customers satisfaction level of Communicative American English classes of CAE Leaders Language Center
2.2. Factors that customers like/satisfied the most
2.2. Factors need to be improve in Communicative American English classes
CHAPTER 3: SUGGESTIONS AND RECOMMENDATIONS
3.1. Results of the internship period
3.2. Recommendations on rising customer satisfaction on Communicative American English classes of CAE Leaders Language Center
3.2.1 Focusing on staff’s attitude training and developing a strong customer care team
3.2.2. Improving course programs and regularly refreshing curriculum
3.2.3. Regularly maintaining for infrastructure and facilities
4.2.4 Other auxiliary programs
CONCLUSION
REFERENCES
Appendix
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Nếu đã tham khảo qua mẫu Luận Văn Sự hài lòng của phụ huynh về trung tâm Anh ngữ, trên đây mà vẫn chưa đủ đáp ứng được cho bài làm các bài, thì hãy nhắn tin cho Luận Văn Tốt qua zalo để được gửi thêm nhiều mẫu nhật ký tại trung tâm anh ngữ nữa nhé. Hoặc nếu không có thời gian hoàn thiện bài làm, thì hãy liên hệ với zalo Luận Văn Tốt để được sử dụng Dịch vụ viết thuê luận văn của Luận Văn Tốt với chi phí phù hợp nhé.
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Mình tên là Nguyễn Thị Hiền, năm nay 32 tuổi, tốt nghiệp thạc sĩ trường Đại học Tài Chính, mình hiện nay Chuyên phụ trách nội dung trên website: luanvantot.com. Luận Văn Tốt được thành lập từ năm 2010, nhóm gồm các thành viên tốt nghiệp đại học và thạc sĩ loại khá giỏi từ các trường Đại học trên cả nước, với niềm đam mê viết lách, soạn thảo văn bản, phân tích kinh tế, chúng mình nhận hỗ trợ sinh viên, học viên cao học hoàn thành tốt bài luận văn, khóa luận https://luanvantot.com/ – Hoặc ZALO: 09345.73149